Webinar

The Art of Effectively Scaling Digital CS

Wednesday April 23rd 10:00 AM PT

Customer Success teams are under more pressure than ever—expected to drive greater impact with fewer resources. It’s time to rethink the post-sales lifecycle and explore smarter, more scalable ways to deliver value.

Join Josh Crossman, CEO of Magnify, and Stephen Wise, Founder of Snowise Technologies and seasoned CS leader (previously at GitHub, Chef Software, SAP Concur), for a high-impact conversation on how to scale CS without sacrificing the customer experience.

They’ll share proven strategies, real-world examples, and a new approach to growth that meets today’s demands.

✋ Who Should Attend:

Customer Success Leaders & Ops
Post-Sales & Onboarding Teams
Revenue Leaders
SaaS Founders & Growth Leaders
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🔍 What You’ll Learn:

The three critical questions to ask before designing your CS motion
How to build a fully digital customer journey that drives adoption and retention
Tactics for implementing a scaled CS approach with limited human touchpoints
Real-world formulas for determining CSM capacity and coverage
Why Customer Growth Automation is your secret weapon for scale
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Register Now

In this session, Magnify CEO Josh Crossman and CS veteran Stephen Wise (Snowise, ex-GitHub, SAP Concur) explore how leading companies are scaling Customer Success without adding headcount. They share practical strategies to combine digital engagement and targeted human touchpoints, all powered by Customer Growth Automation.‍

Why scaling CS doesn’t mean sacrificing experience
How to build digital-first motions that drive value and adoption
The role of automation, data, and AI in modern CS
Frameworks for determining CSM capacity and prioritizing efforts
Real-world examples of how high-growth teams are doing more with less